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Return & Exchange Policy. Our goal is to keep every customer satisfied. Considering product quality and customer convenience, our return and exchange policy is given below.

3Days

Size exchange requests must be made within 3 days of receiving the product. After 3 days, no complaint will be accepted.

1Size Exchange

A size exchange request must be made within 3 days of receiving the product. The product must be returned unused, in clean condition, with the original tag and packaging. Exchange depends on the availability of your preferred size in stock.

2Defective or Wrong Product

If the product is defective or does not match your order, please inform us as soon as possible after receiving it. After verification, where applicable, SINWAR will arrange a return, exchange or refund.

3Conditions for Return

  • The size of the product does not match the size you ordered.
  • The color is completely different. (Slight differences between the color on a mobile screen and the real product may occur.)
  • The product is torn, damaged or defective.

4When Exchange Is Not Accepted

  • The product has been used for one day or less.
  • The product has been washed after use.
  • The size has been altered in any way. (Making any part smaller or larger voids the exchange.)
  • The 3-day period has passed. No complaint will be accepted after that.

5Delivery Charge

For size changes or exchanges due to personal reasons, the customer bears the courier charge. For wrong or defective products, SINWAR bears the applicable cost.

6How to Request

Contact SINWAR's official WhatsApp with your order number, photos of the product and a description of the problem. InshaAllah, the SINWAR team will assist you.

Our Promise: Your satisfaction and trust matter to us. Every complaint will be considered fairly.